Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and Pandron Group Ltd, a private limited company registered in England and Wales (“Pandron”, “we”, “us”, “our”). These Terms govern your use of the Pandron mobile application, the website at pandron.app, and any related services we offer (collectively, the “Services”). By downloading, installing, accessing, or using the Services, you confirm that you have read, understood, and agreed to be bound by these Terms.

If you do not agree to these Terms, do not access or use the Services.

1. Agreement to these Terms

These Terms apply to every user of the Services. They incorporate by reference our Privacy Policy and any rules, guidelines, or supplemental terms that we make available within the Services. We may update these Terms from time to time as set out in section 14 (“Miscellaneous”). Your continued use of the Services after the effective date of any updated Terms constitutes acceptance of those Terms.

2. Eligibility and accounts

You must be at least 13 years old (or the digital age of consent in your jurisdiction, whichever is higher) to use the Services. If you are under the age of majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf.

Where the Services require an account, you are responsible for the activity that occurs under your sign-in credentials and for keeping your device and account secure. You agree to provide accurate information and to notify us promptly of any unauthorised use of your account.

3. Licence to use the Services

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install, and use the Services for your own personal, non-commercial use. All other rights are expressly reserved.

You agree that you will not, and will not permit anyone else to:

• copy, modify, translate, or create derivative works of the Services;
• reverse engineer, decompile, or disassemble any portion of the Services, except to the extent applicable law prohibits this restriction;
• resell, rent, lease, or sublicense the Services;
• circumvent or attempt to circumvent any access controls, paywalls, rate limits, or other technical protection measures;
• use the Services for the benefit of a third party in a service-bureau or time-sharing capacity; or
• remove or alter any proprietary notices.

4. Subscriptions, billing & cancellation

The Services include a free tier and one or more paid subscription plans (“Premium”).

• Pricing. Premium is offered at £5.99 per month or £44.99 per year. Prices may change; we will notify you before any change applies to your subscription. Local taxes may apply.
• Billing. Premium subscriptions are sold and billed by Apple Inc. (through the App Store) or Google LLC (through Google Play) in accordance with the billing terms of the relevant platform. By purchasing a subscription you authorise the relevant platform to charge the payment method on file.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Renewal charges are taken by Apple or Google using the payment method associated with your account at the time of renewal.
• Cancellation. You can cancel at any time by managing your subscription in the App Store or Google Play settings on the device used to make the purchase. Cancellation takes effect at the end of the current paid period.
• Refunds. All refund requests are handled by Apple or Google in accordance with their refund policies. We do not directly issue refunds for subscriptions billed by those platforms. For users in the European Economic Area, the United Kingdom, or other jurisdictions with mandatory consumer rights, statutory rights of withdrawal apply where required by law.
• Student pricing. Discounted student pricing may be made available through verification partners such as UniDays and StudentBeans. Eligibility, verification, and renewal of any student discount are subject to the verification partner’s terms.

5. Free trials and promotional offers

From time to time we may offer free trials or other promotional offers (each, an “Offer”). Offers are subject to the eligibility rules disclosed at the point of sign-up. Unless otherwise stated, an Offer will convert to a paid subscription at the end of the trial period unless cancelled before the trial ends. Offers may not be combinable, are not transferable, and may be modified or discontinued at any time.

6. Acceptable use

You agree not to:

• use the Services in violation of applicable law;
• use the Services to infringe the intellectual-property or privacy rights of others;
• introduce malware or interfere with the operation of the Services;
• attempt to gain unauthorised access to any part of the Services or their underlying infrastructure;
• use automated means to access the Services in a way that places undue load on our systems; or
• misrepresent your identity, affiliation, or eligibility for any Offer.

7. Intellectual property

The Services and all content made available through them — including audio recordings, narration, text, graphics, illustrations, software, and trade marks — are owned by Pandron Group Ltd or its licensors and are protected by copyright, trade-mark, and other laws. Nothing in these Terms grants you any right or licence to use any Pandron branding, logos, or trade marks without our prior written consent.

8. User content

Some features allow you to create, store, or share content within the Services (“User Content”). You retain ownership of your User Content. By creating or sharing User Content, you grant Pandron a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that User Content solely to the extent necessary to operate the Services for you. You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third party’s rights.

9. Disclaimers

Pandron is not a medical device or healthcare service. The Services are designed to support healthy sleep habits and general well-being. They are not intended to diagnose, treat, cure, or prevent any medical condition. If you have or suspect you have a sleep disorder or any other medical condition, consult a qualified healthcare professional. Do not disregard professional medical advice or delay seeking it because of anything you have read or heard within the Services.

Except as expressly set out in these Terms, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by applicable law. We do not warrant that the Services will be uninterrupted, error-free, secure, or that defects will be corrected.

10. Limitation of liability

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the paragraph above, to the maximum extent permitted by law:

• neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, goodwill, or data, even if advised of the possibility of such damages; and
• our total aggregate liability arising out of or in connection with these Terms or your use of the Services in any twelve-month period will not exceed the greater of (i) the amount you paid to us for the Services during that twelve-month period, or (ii) £50.

11. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Pandron and its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your User Content, or (c) your violation of any applicable law or third-party right. We will give you prompt notice of any such claim and reasonable cooperation in its defence at your expense.

12. Termination

You may stop using the Services at any time by uninstalling the App and cancelling any active subscription. We may suspend or terminate your access to the Services if you materially breach these Terms, if required by law, or if we discontinue the Services. Sections that by their nature should survive termination will survive, including sections 7 (Intellectual property), 9 (Disclaimers), 10 (Limitation of liability), 11 (Indemnification), 13 (Governing law and disputes), and 14 (Miscellaneous).

13. Governing law and disputes

These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms, except that consumers resident in the European Union or the United Kingdom may bring proceedings in the courts of their place of habitual residence where required by applicable law.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute by direct negotiation, with notice sent to the contact address in section 15.

14. Miscellaneous

• Updates. We may modify these Terms from time to time. The “Last updated” date reflects the most recent changes. Where changes are material we will give reasonable notice (in the App, by email, or by updating this page). Your continued use of the Services after the effective date constitutes acceptance.
• Entire agreement. These Terms, together with our Privacy Policy and any Offer-specific terms, form the entire agreement between you and Pandron and supersede prior agreements on the same subject matter.
• Severability. If any provision of these Terms is held unenforceable, the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a corporate transaction or reorganisation.
• Force majeure. Neither party will be liable for delay or failure in performance caused by events beyond its reasonable control.
• Apple/Google additional terms. If you obtained the App through the App Store or Google Play, you acknowledge that the relevant platform’s end-user licence terms apply in addition to these Terms, and in the event of conflict regarding the App itself, those platform terms prevail.

15. Contact us

Pandron Group Ltd
Legal Department
hello@pandron.app